![]() You should also take into consideration that pending charges cannot be disputed, but they can be canceled. You will need this evidence if the merchant refuses to cooperate, and you decide to move forward with your case. If you send them a Refund Request Letter, make sure to keep a copy. If you contact the merchant via email, save the email. It is also essential that you document this action. The merchant may resolve your claim faster, and they may offer you a refund for your purchase. Contact the Merchantīefore initiating a chargeback, you should know that it's your legal obligation to contact the merchant first. You can lock your card by calling 80 as well. Go to your Bank of America app or your online banking account.If you want to lock your card online, here is what to do: Once you do this, no more transactions can take place. You can do this by locking your card temporarily either through a phone call or through Bank of America’s online banking platform. If you believe that there are unauthorized transactions on your credit card, the first thing you should do is secure the card. Confirm that the unexpected charge is not due to a family member or a friend.Confirm that the merchant is offering no refunds if you bought a defective product.Block your card to prevent further purchases and unauthorized activities.If you decide to initiate a chargeback with the bank of America, there are three things you should do first: What Do You Need to Know Before You Begin With the Bank of America Chargeback Process ? There are math errors within the transaction.You were charged for something that you didn't order.Billing ErrorsĪccording to the Federal Trade Commission (FTC), you can ask for a chargeback if any of these billing errors happen: ![]() You can also file a police report since a single fraudulent purchase on your account may be part of a larger credit card scamming operation. If you notice an unfamiliar purchase, you should check with your friends or family first, but if it genuinely is a fraudulent charge, contact the Bank of America by calling 80. You must have proof that you have tried to request a refund from the merchant.The seller must be in the same state as you or within 100 miles of your address (online purchases don't fall under this rule).You can dispute the charges for damaged goods or services if the following conditions are satisfied: The merchandise would have to be damaged, not functional, not as advertised, etc. Yes, but that "don't like it" part comes with a few nuances.Īccording to the Fair Credit Billing Act, if you are dissatisfied with the product or service, you have a right to dispute the transaction, as long as the dispute is based on the bad quality of the product or service. If you bought something and you don't like it, you should get your money back, right? What Is Bank of America Chargeback Policy ?Īs a client of the Bank of America, you can initiate a chargeback for three main reasons:Ĭhargeback for Damaged Goods or Inadequate Service If the merchant has no refund policy or refuses to cooperate, you have another option- ask your bank to reverse the payment, which is known as a chargeback. While sellers don't have to give you a refund for that bag just because it is the wrong shade of burgundy, in most cases, they will. Since many stores have a generous refund policy, getting a refund on any purchase is often a straightforward process. Chargebacks and Refunds How to Get a Bank of America Chargeback How to Request a Bank of America Chargeback With DoNotPay?
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